Wednesday, 24 April 2019
Tuesday, 23 April 2019
How to fix six Windows 10 headaches
Microsoft Windows 10 has gone a long way towards fixing the problems that were endemic with earlier versions of Windows — notably Windows 8. But it's still far from a perfect operating system and has its share of headaches.
Looking through various user discussions (and tapping our own experiences) we've identified six problems that a lot of people are complaining about: forced Windows 10 updates; the Cortana digital assistant (which some users want to get rid of and can't); lost disk space; sluggish boot times; annoying notifications; and problems with the Start menu.
But don't worry — help is on the way. We've researched ways to take care of these issues (or at least make them a little less irritating). Here are some solutions that will make Windows 10 more pleasant to use.
To read this article in full, please click here
(Insider Story)Monday, 22 April 2019
Google hopes AI, collaboration will win G Suite customers
With G Suite, Google faces an uphill battle against Microsoft’s widely used Office 365 productivity tools. At its Cloud Next conference in San Francisco earlier this month, Google unveiled a number of updates to G Suite, outlining its vision for a collaborative, AI-infused set of apps under the marketing banner “Make it fast. Make it smart. Make it together.”
Among the announcements: Google Assistant’s integration with G Suite Calendar; the expansion of Cloud Search to third-party business applications; and the addition of telephony features to create a unified communications as a service (UCaaS) offering within G Suite.
To read this article in full, please click here
(Insider Story)Saturday, 20 April 2019
Friday, 19 April 2019
Thursday, 18 April 2019
Wednesday, 17 April 2019
Tuesday, 16 April 2019
Monday, 15 April 2019
Friday, 12 April 2019
Thursday, 11 April 2019
Wednesday, 10 April 2019
Windows 10 update (and retirement) calendar: Mark these dates
Microsoft's shift to Windows-as-a-service (WaaS) for Windows 10 yielded a repetitive, predictable schedule of version release and support expiration dates for the operating system.
In theory, anyway. In reality, Microsoft keeps rearranging, rejiggering and repositioning Windows 10's support and update practices. Last year, Microsoft monkeyed with 10's arrival and departure itinerary by extending support for Enterprise and Education to 30 months. More recently, the company said it would soon let Windows 10 Home users decide when to download and install feature upgrades.
"[The new] 'Download and install now' option provides users a separate control to initiate the installation of a feature update on eligible devices with no known key blocking compatibility issues," wrote Microsoft executive Mike Fortin in an April 4 post to a company blog.
To read this article in full, please click here
(Insider Story)Tuesday, 9 April 2019
Monday, 8 April 2019
How AI is helping the help desk
Artificial intelligence (AI) and machine learning (ML) are turning up seemingly everywhere these days, and the IT support function is no exception. In fact, experts see AI in various forms becoming a key component of the help desk in the years to come.
“Artificial cognition will, over the next three to five years, become absolutely indispensable for any form of operations or support,” says Shannon Kalvar, research manager for IT service management and client virtualization at research firm IDC.
IT self-service is nothing new. But these days it’s becoming much more sophisticated, with chatbots and intelligent search recommendations to help guide users to the right solution. AI is expected to increasingly help IT support teams in other ways too, such as predictive analytics for incident management, demand planning, and workflow improvement.
To read this article in full, please click here
(Insider Story)Saturday, 6 April 2019
Friday, 5 April 2019
Thursday, 4 April 2019
Outlook vs. Gmail: Which works better for business?
Some people will tell you that social media, chat platforms and videoconferencing have replaced email as the most important means of communication in the workplace. Don’t believe them. Email remains the lifeblood of business and will do so into the foreseeable future.
When it comes to email in the business world, there are two main products to consider: Microsoft Outlook and Google’s Gmail. Outlook has long been the standby in the workplace, but Gmail has been growing in popularity. Each has changed significantly over the years and continues to change. Because of that, you and your company may want to reconsider which you use for work today.
To help you decide which is best for you, I’ve put them both through their paces. I’ve examined their basic interfaces; how you create, read and respond to messages; and the options for managing email. I’ve also compared Outlook’s calendaring functions to Gmail’s companion, Google Calendar, and Outlook’s contacts capabilities to Google Contacts.
To read this article in full, please click here
(Insider Story)Wednesday, 3 April 2019
Tuesday, 2 April 2019
Monday, 1 April 2019
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